Contact Us
We're here to help with any questions or concerns you may have.
📧 Primary Contact Email
support@britishpromohub.com
For all general inquiries, customer support, and service requests.
Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns regarding your gaming experience. Whether you need help with game rules, payment methods, or technical issues, we're here to provide prompt and professional assistance.
We pride ourselves on delivering exceptional customer service and aim to respond to all inquiries within 24 hours. Our support team is knowledgeable about all aspects of our platform and can provide guidance in English to ensure clear communication.
General Support
General questions, game assistance, platform guidance, and customer service.
Response Time: Within 24 hours
Email SupportPayment Support
Deposit and withdrawal assistance, payment method queries, and transaction support.
Response Time: Within 12 hours
Payment HelpTechnical Support
Website issues, mobile app problems, login difficulties, and technical troubleshooting.
Response Time: Within 6 hours
Tech SupportBusiness Hours
While our platform operates 24/7, our customer support team is available during the following hours:
Monday - Friday: 9:00 AM - 11:00 PM (GMT)
Saturday - Sunday: 10:00 AM - 10:00 PM (GMT)
For urgent matters outside of business hours, please email us and we'll respond as soon as possible when our team returns.
Responsible Gaming Support
If you need assistance with responsible gaming tools, setting deposit limits, or accessing self-exclusion options, our team is specially trained to help. We take responsible gaming seriously and can provide guidance on:
• Setting up deposit, loss, and session limits
• Accessing self-exclusion tools
• Connecting with professional support organizations
• Understanding responsible gaming features
For immediate support with gambling-related concerns, please contact GamCare at 0808 8020 133 or visit BeGambleAware.org.
Complaints Procedure
If you have a complaint about our services, please contact us first at support@britishpromohub.com. We aim to resolve all complaints fairly and promptly. If you're not satisfied with our response, you can escalate your complaint to:
UK Gambling Commission
Website: www.gamblingcommission.gov.uk
They provide an independent dispute resolution service for gambling-related complaints.
Office Information
britishpromohub.com is operated under the authority of the UK Gambling Commission. Our registered office address and licensing information can be found in the footer of this website.
For regulatory inquiries or formal correspondence, please use our primary contact email: support@britishpromohub.com